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Leeds Citizens' Advice Bureau
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About the Citizens Advice Bureau

Aims and Principles

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination. The service aims:

  • To provide the advice people need for the problems they face
  • To improve the policies and practices that affect people’s lives.

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Leeds Citizens' Advice Bureau

Leeds Citizens' Advice Bureau acts on the aims and principles of the Citizens' Advice Bureau service by providing a comprehensive service of information, advice, advocacy and representation, and by working actively for change in the policies and practices of organisations that affect our clients.

The main elements of our service are:

  • general advice, provided in person in the city centre and a network of offices around the city, and through telephone advice and written enquiries
  • specialist advice in five areas: benefits, debt, employment and housing and mental health - including advocacy and representation at benefit reviews and appeals, county court hearings and industrial tribunals
  • referrals to other agencies when necessary, including Trading Standards, and free interviews with accountants and solicitors
  • advice in some Asian languages as well as English
  • a home visiting service for people with disabilities or others who are housebound
  • services for people with mental health problems and travellers
  • social policy work through regular local liaison with a range of agencies, participation in the Citizens' Advice Bureau service's national work and joint working with other relevant agencies

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How to Contact Us

Leeds City Centre

Westminster Buildings, 31 New York Street, Leeds, LS2 7DT.

Opening times and map

We are also open for telephone advice on Mondays to Fridays from 10.00 am to 4.00 pm. (Telephone 0870 120 2450).
Minicom users please call 0113 281 6749 and leave a message.

Community Bureaux

In addition to the main office in New York St. Leeds, we also run local advice sessions at:

East Leeds Unit - Crossgates
Pudsey and West Leeds Unit - Pudsey
South Leeds Unit - Morley
Otley

Please contact the main office to confirm that these sessions are open, as at certain times, e.g. peak holiday periods etc. we do not always have sufficient volunteers available to staff them.

If you would like to know more about these services, go to Community Bureaux

Other Advice/Outreach Services

As well as the general advice sessions held at the bureaux listed above, we also hold advice and outreach sessions at various other locations, such as community centres and doctors' surgeries.

Other advice and outreach sessions

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Electronic mail addresses

Unfortunately we cannot currently deal with email advice queries. All postal enquiries should be sent to:

Advice at Leeds Citizens Advice Bureau, Westminster Buildings, 31 New York Street, Leeds, LS2 7DT

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Current News & Events

For the latest news go to our special News Page.

On it you will find a copy of our Annual Report for 2006/2007, plus a Best Deal Guide to help with fuel costs.

For more information go to Current News

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Situations Vacant/Being a Citizens' Advice Bureau volunteer

From time to time paid jobs become available at Leeds Citizens' Advice Bureau. Further details can be found at: Situations Vacant

Further information about how to become a volunteer at the Citizens' Advice Bureau is provided on the separate web page: Citizens' Advice Bureau volunteers

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Links

You may like to visit the adviceguide web site published by Citizens Advice. This can be found at www.adviceguide.org.uk

If you cannot find the answer to your query there, or if you need more advice, you will find that various other bureaux have their own web pages and some offer an e-mail service. A list of other bureaux can be found at http://www.citizensadvice.org.uk/

Following the launch of the Community Legal Service (CLS) at the beginning of April 2000, a CLS website is available at http://www.justask.org.uk/

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